Introduction

Elite Couture, a brand of Shri Niwas & Son (“we”, “us”, “our”), respects your privacy.

This policy explains what personal information we collect through elitecouture.co.in , why we collect it, and how we keep it safe.

By using the Website, you acknowledge this Privacy Policy.

Information We Collect

• Details you give us: Name, phone number, email address, billing and delivery address, and any message you send us.
• Order details: Products purchased, sizes, order value and order history.
• Sizing details: Your child’s age or measurements, only if you choose to share them for sizing assistance.
• Payment information: Payments are processed through secure third-party payment gateways. We do not see or store your full card details, UPI PIN or bank login information.
• Browsing information: Device type, browser, IP address, pages visited and similar information collected through cookies and analytics tools.

How We Use Your Information

• To process, pack, ship and deliver your orders.
• To send order confirmations, delivery updates and invoices.
• To help with sizing, exchanges, returns and refunds.
• To reply to your questions and complaints.
• To send offers, new arrivals and newsletters, only if you have opted in.
• To improve our Website, products and customer service.
• To prevent fraud and meet legal and tax requirements.

Sharing Your Information

We never sell your personal information. We share it only with:

• Courier and logistics partners to deliver your order.
• Payment gateways to process payments.
• Website hosting, email, SMS and WhatsApp service providers that help us operate our store.
• Analytics and advertising platforms, such as Google and Meta, where used, to understand Website usage and show relevant advertisements.
• Government or legal authorities when required by applicable law.

Cookies

Cookies are small files saved on your device that help the Website remember your cart, keep you logged in and understand how visitors use our store.

You can block or delete cookies through your browser settings. However, certain Website features may not work properly if cookies are disabled.

Marketing Messages

You can stop receiving promotional emails, SMS or WhatsApp messages at any time by using the unsubscribe link, replying STOP where supported, or contacting us directly.

Essential order confirmations and delivery notifications may still be sent.

Data Security

We use reasonable security measures, including encrypted SSL connections and restricted access, to help protect your personal information.

No online system is completely secure, but we work to keep your data safe.

How Long We Keep Data

We retain personal information only for as long as necessary to complete orders, provide customer support and comply with applicable legal, tax and accounting requirements.

Your Rights

Under applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023, as applicable, you may have rights to request access, correction or deletion of your personal information, and to withdraw consent.

To submit a request, contact our grievance team using the details below. We will respond within the time required by applicable law.

Children’s Privacy

Our products are designed for children, but our Website and purchases are intended for adults aged 18 and above.

We do not knowingly collect personal information directly from children. Any sizing details about a child that an adult chooses to share are used only to assist with the order.

Third-Party Links

Our Website may contain links to third-party websites or social media platforms.

We are not responsible for their privacy practices. We encourage you to review their privacy policies before sharing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on this page, with the updated date displayed at the top.

Contact & Grievance Officer

For privacy-related questions, concerns or requests, please contact us using the details below.