Frequently Asked Questions
Real answers to the questions our customers actually ask before and after ordering.
Every question deserves
a thoughtful answer.
Find helpful information about payments, deliveries, sizing, gifting and caring for your little one’s special outfit.
Payments & Billing
Money was debited from my account, but I didn’t get an order confirmation. What happens now?
This can happen when your bank or UPI app confirms the payment but the payment gateway response doesn’t reach our Website. Please don’t pay again immediately.
Some transactions are confirmed shortly afterward, while others are reversed by the bank. If your order isn’t confirmed within 30 minutes, share your transaction ID (UTR) with us on WhatsApp so we can check the status.
Bank reversal timelines can vary; 5–7 working days is an estimate, not a guarantee.
I was charged twice for the same order.
This may happen when a payment page is refreshed or a transaction is retried.
Send us both transaction IDs. Once we verify that only one order was created and both payments were received, we’ll help process the duplicate payment refund to the original payment method.
The proposed processing timeline is 5–7 working days, subject to confirmation and bank processing times.
My UPI payment shows “pending”. Should I place the order again?
No. A pending UPI payment may still be processing between your bank and the payment network.
If its status hasn’t updated after 30 minutes, contact us with your UTR number before attempting another payment.
Can I get a GST invoice with my company’s GSTIN?
Please contact our team before your order is dispatched and share your company’s registered business name and GSTIN.
Our team will confirm whether a GST invoice with those details can be issued. Invoice amendments depend on applicable tax requirements.
Do prices include GST?
All product prices are displayed in Indian Rupees (₹). Please review the checkout summary and invoice for the applicable tax breakdown.
Whether displayed product prices include GST should be confirmed against the store’s final pricing configuration.
My coupon code isn’t working.
Coupons may not work if your cart is below the minimum order value, the product is already on sale, the code has expired or another offer is applied.
Only one coupon can be used per order unless the offer terms say otherwise. If the issue continues, send us a screenshot and the coupon code.
My refund was approved, but the amount is not in my account.
After a refund is initiated, your bank or payment provider may take additional working days to credit it. Card refunds may take longer.
Contact us for the available refund reference number (ARN/UTR) to help your bank trace the transaction.
If your original account or card has been closed, contact us and your bank so the correct refund route can be verified.
Why is my refund less than the amount I paid?
Refunds depend on the eligibility and deductions described in our Return & Refund Policy.
Shipping or COD charges and coupon adjustments may affect the amount where the confirmed policy permits. Please contact us if you need a breakdown of your refund.
How are refunds made for Cash on Delivery orders?
Eligible Cash on Delivery refunds are made to your bank account or UPI ID.
We’ll request the necessary details after your return passes the quality check. Please share payment details only through our verified support channel.
Shipping & Delivery
I need the outfit for a wedding on a fixed date. Can you guarantee delivery?
Courier timelines are estimates, so we cannot guarantee delivery on a particular date.
We recommend ordering well in advance—ideally 7–10 days before the event—and messaging us before ordering so we can check stock and delivery options for your PIN code.
Tracking says “Delivered”, but I haven’t received my order.
First check with family members, neighbours or building security, as couriers sometimes leave parcels with an authorised recipient.
If you still cannot locate it, please inform us promptly, preferably within 48 hours. We’ll raise an enquiry with the courier and request delivery confirmation.
Tracking hasn’t updated for several days.
Tracking may not update while a parcel is travelling between courier hubs, particularly during busy festive periods.
If there has been no movement for around 3 working days, contact us with your order number and we’ll follow up with the courier.
Can I change the delivery address after placing the order?
Please contact us immediately if you need to change your delivery address.
Changes are generally easier before dispatch. Once shipped, any change depends on the courier’s policies and serviceability; even a same-city change cannot be guaranteed.
My PIN code shows as not serviceable.
Our courier partners may not cover every PIN code.
Contact us and we’ll check whether another shipping option is available. You can also consider a nearby serviceable address, such as your office or a relative’s home.
The courier returned my order to you. What happens now?
Orders may be returned to us after unsuccessful delivery attempts or a refused delivery.
Contact our team to discuss re-shipping or an eligible refund. Any additional shipping charges or deductions will be explained according to our confirmed policies.
Sizing & Fit
My child is between two sizes. Which one should I choose?
We generally recommend considering the larger size for extra comfort and growing room.
Compare your child’s chest and garment length with our inch-wise size chart rather than relying only on age. Contact us if you’re unsure.
How do I measure my child correctly?
Use a soft measuring tape over a light vest. Measure the chest around its fullest point and the coat length from shoulder to hip.
Compare these measurements with the Half Chest and Coat Length values on the product size chart. Half Chest measures the garment laid flat across its front, so compare it with half of the child’s full chest circumference while allowing comfortable ease.
The function is a few weeks away and my child is still growing. What should I do?
If the event is several weeks away, consider the larger size after checking the measurements.
Any exchange must be requested within the applicable return and exchange window after delivery. See our Return & Refund Policy before ordering early.
Do you have sizes for children older than 2 years?
The sizes listed in this FAQ draft are 00 (6–12 months), 0 (12–18 months) and 1 (18–24 months).
Please check the individual product page for currently available sizes and contact us for larger-size availability.
In a gift hamper, what if the shoe size doesn’t fit but the suit does?
Please contact us within the applicable exchange period with your order number and the required shoe size.
Our team will confirm whether a footwear-only exchange is available, subject to stock, product condition and the applicable hamper return terms.
Gifting
Can I send a gift directly to someone else’s address?
Yes. Enter the recipient’s name and delivery address at checkout, and provide your own contact information for order updates where appropriate.
If you would like the parcel to be gift-ready without visible pricing, contact us before dispatch to confirm the available packaging options. Any legally required invoice will still be provided as applicable.
Can I add a personal message?
Please share your personal message in the order notes, if available, or contact us before dispatch.
Our team will confirm whether a printed gift message can be included with your order.
The person I gifted wants a different size. Can they exchange it?
The gift recipient can contact us with the order number within the applicable exchange window.
Exchanges depend on the product’s eligibility and stock availability. Approved refunds are normally issued to the original payer or payment method.
Product & Care
The suit has creases when it arrives. Is that normal?
Yes. Suits are folded for shipping, so light creases can occur.
Hang the outfit for a few hours. If further pressing is needed, follow the garment’s care label and use a professional service for delicate fabrics or embellishments.
Why is dry cleaning recommended instead of washing?
Blazers and vests have structured shapes, and some designs include jacquard, embroidery or appliqué details.
Machine washing may affect the fabric, lining or embellishments. Dry cleaning is recommended for suit sets, subject to the care label on each product.
The colour looks slightly different from the photos.
Lighting conditions and screen settings can cause small colour differences.
If the colour is substantially different from the product shown, please contact us promptly, preferably within 48 hours of delivery, with clear photographs so our team can review the issue.
Are the sunglasses in the hamper safe for my child’s eyes?
Hamper sunglasses are fashion accessories intended for styling and photographs unless the product specifically states certified eye or UV protection.
They should not be relied upon for UV protection without such certification. Adult supervision is essential, especially with small accessories.
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