Cancelling Before Dispatch

You may request cancellation of your order before it has been dispatched.

Eligible prepaid orders cancelled within the permitted cancellation window receive a full refund.

Cancelling After Dispatch

Once an order has been dispatched, it can no longer be cancelled through the standard cancellation process.

You may refuse delivery or request a return after delivery, subject to our Return & Refund Policy .

Any applicable return shipping charges or deductions will depend on the confirmed return and refund terms.

How to Cancel

If you wish to cancel an order, follow these simple steps.

Gift Hampers & Special Orders

Gift hampers can be cancelled before dispatch, subject to the standard cancellation conditions.

Customised or specially prepared orders may have additional cancellation restrictions once preparation has started. Any such restriction should be confirmed before placing the order.

Cancellation by Elite Couture

We may cancel an order under circumstances including:

• The ordered product is out of stock.
• A product price was listed incorrectly.
• The delivery address is not serviceable.
• The order appears fraudulent.

If we cancel your order, we will inform you and refund any amount already paid in full.

Refund Timeline

• Prepaid order refunds are proposed to be processed within 5–7 working days of cancellation, subject to confirmation of the store policy.
• Cash on Delivery orders cancelled before dispatch do not require a refund if no payment was made.
• Your bank or payment provider may take a few additional days to reflect the refunded amount.

Contact

For cancellation requests, refund updates or any related questions, our team is here to assist you.